Summary

The objectives of this manual are to provide guidance and instructions for the operation of a telecommunications network that provides wholesale open access networks to Retail Service Providers. The manual aims to ensure compliance with eTOM specifications from TM Forums as well as MEF standards when applicable, and to follow ITIL procedures when eTOM is not applicable.

The manual covers various areas, including Service Desk procedures, Build, Support, Maintenance and Upgrades of network, hardware and applications, OSS/BSS, Moves, Adds and Changes, Equipment and Software Procurement, Business Continuity and Disaster Recovery, Security, Change Management, Network Strategy, Documentation, Benchmarking, and Reporting.

Additionally, the manual covers Support, Maintenance and Upgrades, Network Operations, and Service Management and Operations, with detailed methodologies provided for various tasks.

This manual is based on the operation of someone else’s network equipment assets known as the network owner and providing Networking Layer 2 carrier Ethernet services to Retail Service Providers. The operator must comply with eTOM specifications from TM Forums as well as MEF standards when applicable and follow ITIL procedures when eTOM is not applicable.

The manual is based on industry best practices, including eTOM specifications from TM Forums, MEF standards, and ITIL procedures. Additionally, the manual references the use of NGSI-LD data models for the operational digital twin, as well as various APIs based on MEF LSO standard for service provisioning.